Privacy Policy
This Privacy Policy explains what information we collect, how we use it, and the choices you have. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information we collect
We collect the email address and name you provide at signup, the customer contact details you upload, and basic usage data such as pages visited and messages sent.
How we use information
We use this information to deliver the service, process payments, send transactional emails, and improve product quality. We do not sell your personal data.
Sharing
We rely on third-party sub-processors to help us deliver our service. We share data with:
- Stripe (US-based) for payment processing
- Twilio (US-based) for SMS delivery
- Supabase (US/Australia-based) for database hosting
Each processor is contractually bound to protect your personal information and use it only to provide their service to us.
Data retention
We retain your account data for as long as your account is active. You can request deletion at any time by contacting support. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal compliance (for example, tax records for 7 years).
Data Breach Notification
We take data security seriously and comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we suspect an eligible data breach has occurred that is likely to result in serious harm to affected individuals, we will conduct a reasonable and expeditious assessment and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable. You can make a complaint about a breach of the Australian Privacy Principles by emailing us at privacy@thepraiseloop.com. We will respond to your complaint within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the OAIC.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data. Contact us to exercise these rights.
Contact
Questions about privacy? Email us at privacy@thepraiseloop.com.